Delivery and Returns

Christmas order dates 
  • Please order by 3pm Wed 18th December = Standard Service
  • Please order by  2pm Fri 20th December = Next Day Service
New Year Delivery Information

 

Please note that our office will be closed for the holiday season on the following dates: December 25th, 26th, 27th, and 31st.

Our opening hours between December 24th and January 2nd are as follows:

  • December 24th: Open until 2pm
  • December 25th -1st January 2025: Closed

Orders placed during these closed dates will be dispatched on December 30th and January 2nd.

If you need your order urgently, we recommend selecting express shipping, though please note that we cannot guarantee delivery before New Year’s.

Shipping

Delivery is £5.95 in the UK, otherwise FREE over £80. 

Next (Working) day is £7.95 via DPD. 

Please note Gift Cards do not count towards free shipping levels. 

Flexars are delivered fully tracked, via Yodel.  Delivery is within 1-3 working days (for England, Scotland (excluding highlands and islands) and Wales).

Yodel is used for the Scottish Highlands and Islands, Northern Island, Channel Islands, Isle of Man and Scilly Isles.

**Please note during busy peak times and over bank holidays, our delivery promise may be slightly longer than usual.**

For all EU deliveries, DPD Classic will be used. Price varies per country, please checkout to view the cost.

You may be liable for customs charges, for which we are not responsible for. If you want to buy more than three pairs and wish them to be shipped abroad, please email hello@flexars.com for a discount on posting costs. Flexars will do our utmost to post to your country of residence.

Returns

We hope you will be delighted with your purchase, however should you wish to return any item to us, a full refund for the products (minus postage) will be issued.  Flexars must be unworn, and in a fully saleable condition (no smoke or pet hair) to be eligible for a refund (unless faulty).

Wrong size? Wrong colour? No problem

If you would like to return any part of your order then please follow the following steps:

  1. Package your unwanted Flexars using the original packaging and including the drawstring bag where relevant
  2. Post the Flexars back to us using an insured service
  3. Once we receive the Flexars back, we will process the refund within 2 working days.

We will not pay for return shipping unless the Flexars are deemed faulty (prior agreement is required). 

Packing your Flexars:

Please ensure you have adequately packaged your return. Ideally, this should be in the packaging your Flexars were sent out in. We will not be held liable for damage to the Flexars without suitable packaging. Please do not use staples to seal packages as we cannot be held responsible for damage caused by the customer. 

Please use either recorded or registered post for all returns (with the post office this cost is around £3) as we can not be held responsible for any returns lost in the postal system.

Adult Flexars must be returned in the cotton canvas bag that they are delivered in. If this is not returned, £1 will be deducted from your refund to cover the cost.

Fabric Bobbles
Please be aware that due to the softness of the material, Flexars can bobble slightly if rubbed against other coarse materials. The bobbling does not diminish the integrity of the material, therefore we will not refund or exchange bobbled Flexars.

Competition Flexars
We will not refund Competition Flexars for showing marks, i.e. from a recently polished saddle, that can’t be removed. 

 

Don’t forget to get proof of postage!

If you need to discuss anything regarding your order or return, please call 01202 925247 or email hello@flexars.com. Lines are open Monday to Friday 9:00am to 5:00pm, please leave a message if calls are unanswered.